Implementing CurrentWave AI has been a game changer for Marine Credit Union, dramatically improving our daily operations. Our employees now find accurate answers for members in seconds instead of minutes, boosting both efficiency and member satisfaction. The CurrentWave AI tool has streamlined processes, reduced response times, and allowed us to focus on strategic tasks. Training has also improved, with new hires feeling confident from day one with AI at their fingertips. CurrentWave AI is one of the best enhancements we've made, saving us time and enabling faster, more efficient service for our members. CurrentWave AI is also extremely responsive and collaborative with our teams. 

We highly recommend their services to any credit union looking to transform their member experience and operations.

We are thrilled to embark on this journey with CurrentWave AI. Our collaboration leverages the unique strengths of both our companies, particularly CurrentWave AI’s cutting-edge technology and white-glove approach. Marine is excited to be on the forefront of AI innovation, tackling some of the most pressing challenges in our sector, and accelerating our mission to advance the financial lives of our members.

Through our partnership with CurrentWave AI and the integration of their CXchat API, we are boosting our operational efficiency and improving our customer support.  This partnership will empower our team and enhance our ability to support our customers with personalized, responsive service.

I was pleasantly surprised by how well CurrentWave AI handled a customer's complex payment issue. The AI's response was exactly what I would have provided myself. We are witnessing continuous advancements in how our customers are supported through AI via our Zendesk chatbot. Traditional chatbots could not have handled this level of complexity

Working with the CurrentWave AI team has been a game-changer for us. Their AI knowledgebase tool is incredibly fast, delivering accurate answers from our documentation regarding policies, processes, and procedures. Our team can now get immediate and accurate answers when they need it, and this has significantly simplified our daily tasks. We highly recommend CurrentWave AI’s services to any credit union looking to transform their operations.

Our experience with the CurrentWave AI team has been outstanding. Their solution has revolutionized our operations, with our employees actively using it daily. We were confident AI would be a game changer for us, but the results have been even better than expected. It has changed the way we onboard new employees, creating a much better learning environment. We highly recommend Pete and his team to any credit union seeking to enhance and streamline their work processes.

Partnering with CurrentWave AI represents a significant step for U-PIC.  This integration is a clear demonstration of our commitment to innovation and customer satisfaction.  By leveraging CurrentWave AI’s advanced capabilities, we’re offering our clients seamless and unparalleled access to their insurance claim information 24 hours a day, setting a new industry benchmark.

Partnering with CurrentWave AI positions us to elevate our member service and engagement to new heights.  With their AI-driving solutions, we're excited to serve our members even better and stay at the forefront of innovation in our industry.

From implementation to rollout, the tool has been very helpful for me personally.  Specifically, as it related to searching for information fast.  I know that it is and will be the "know-it-all" GFA employee that has almost all the answers a staff member would have a question for.

Being tasked in new areas, AI has been instrumental in finding the policies and procedures that I have been looking for ensuring that the tasks are being completed accurately.  AI has saved me hours of trying to search manually.

In the first week of CurrentWave, we estimate over 25 hours of time was freed up.  Staff are more able to problem solve on their own with CurrentWave. Whereas prior to CW, staff would seek out a peer or manager for a question, they are now able to obtain an answer and research on their own without digging through shared drives and cloud storage.  I’ve been at the credit union for 11 years, and CW can already answer more questions quicker and more accurately than I can!